It sounds obvious, but confirm both teams are on the same page. You probably have one overarching goal and several sub-goals for example, if you set up a channel with a recruiting agency, your primary objective might be "Filling open positions for Dunder Mifflin." Sub-goals may include getting info on potential hires, sharing feedback, and providing job descriptions, salary ranges, and other relevant information. After all, company culture and work styles are strongly reflected in Slack conversations-and you'll need to find a way to both merge your team's chat cultures and work together in a tool you're accustomed to using only with your team.įirst, clarify what the channel should be used for. Slack Shared Channel Best Practicesīeyond privacy, there are a few other things you should think about when sharing a Slack channel with another team. You can give guest accounts automatic expiration dates, too, to ensure you don't forget to remove a contractor after a project. It lets you add people to single, specific channels so they can see those conversations without accessing your company's full Slack. Pro tip: Only working with one external person? Consider using Slack’s "Guest" feature instead. Now you've got a shared Slack channel that works on both your team's and your collaborating team's Slack accounts. Enter the email address of the other organization’s Workspace Owner or Admin along with their Slack URL, then click Create and Invite. Then it's finally time to invite the other team. Select the people on your team who can access the shared channel, then give the channel a name, invite your team members, and click Next. Click the + symbol beside Shared Channels to add a new one. Now, in your Slack sidebar, there should be a new Shared Channels section along with your normal Starred, Channels, and Direct Messages sections. If you haven’t done so yet, open Slack, click your workspace name in the upper left, choose Shared Channels (beta), then click Join the beta. Slack shared channels is a beta feature for now-so you'll first need to join the beta. Know the email address of Slack Workspace Owner or Admin for the other team Know the Slack URL for the team you want to invite (for example ) Have a Slack Standard or Plus plan (you can't share channels from free accounts) Ready to join your Slack channel with another team? You'll first need to: Here's how to set up and manage shared Slack channels-along with ideas for how to use them in your company. Shared channels can be used in tons of different ways. You can seamlessly flip between conversations with your coworkers and, say, a PR agency without ever leaving Slack. ![]() Think of a shared channel as a bridge between your organization and another. Slack recently launched shared channels, joint rooms between two separate Slack workspaces. ![]() That means the information silos Slack works to solve still exist between organizations rather than within. We each use Slack with our own teams, but our Slack accounts can’t talk to each other. The only problem? When I’m working with external contributors-perhaps co-marketing partners, freelancers, or creative agencies-I’m stuck in my email inbox. ( Emoji all the things!) And when you keep everything in Slack, it's easy to find files, search previous discussions, and get new people up to speed. Slack conversations are quicker, more productive, and-let’s be honest-more fun than email. Create an article from Slackĭon’t find the article you’re looking for or you would like to add an article to your knowledge base on the go, this is also possible with the integration.Like many other people, I almost never email coworkers these days. Rather than asking someone for information every time you need it or jumping to different tabs if you’re using it on web. This makes your interactions simpler as knowledge sharing makes it easy to add context to conversations in real-time. You can also share the searched articles by linking them in your conversation. With the new Document360 integration on your Slack workspace, you would equip your agents with all the articles from your knowledge base without leaving the Slack environment.
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